Cancellation Policy for one day or Multi-Day tours: Except otherwise stated, Tour or package or any service canceled without due notice are subjected to a cancellation fee according to the following scale:

One day tours: For half-day, full-day and tours, a refund will be made up to 24 hours prior to tour departure date and time. Cancellation within 24 hours before the services begin you will be charged a 100% cancellation fee (no refund).

Multiday tours: Once booked, cancellations 100% apply for those canceled 1-15 days prior to the tour departure date and time and 30% apply for those canceled 16-30 days prior to tour departure date and time.

A detailed cancellation policy is written on your ticket.

Private tours and Shore excursions: as well as  special request / private tours: a refund will be made up to 24 hours prior to tour departure date and time. Cancellation within 24 hours before the services begin you will be charged a 100% cancellation fee (no refund).

Tours including other services such as: ship or train or flight ticket, and/or overnight accommodation: a refund will be made up to 168 hours prior to tour departure date and time.

Cancellation prior 7 calendar days before the services begin you will be charged a 0% cancellation fee (full refund). Cancellation within 3-6 calendar days before the services begin you will be charged a 50% cancellation fee (partial refund). Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).

For multiday packages more than 3 overnights  (7, 8, 12 Days, etc.)
– Cancellation more than 30 calendar days before the services begin, full refund
– Cancellation between 30 to 16 calendar days before services begin: You will be charged a 5% cancellation fee.
– Cancellation between 15 to 7 calendar days or less before the service: you will be charged a 50% cancellation fee
– Cancellation between 6 to the day of the services or after, you will be charged a 100% cancellation fee (no refund)

Amendments:
On-site amendments are allowed subject to availability up to 1 hour prior to departure. Fast-track entrance tickets, theater tickets, boat trips or cruises cannot be amended.

Top Shore Excursions does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our team more than three (3) days ahead of your confirmed travel date.  All other date-change requests and amendments are subject to availability by our suppliers and/or service providers.

All cancellations requests need to be communicated by email topshoreexcursions@gmail.com or Whatsapp (number pending)